Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
We do not accept unauthorized returns. Opened and/or used items are also not accepted. This is one way we are able to keep our prices so low for you!
Please contact us or use our RETURN FORM located here https://fitnessgearusa.com/a/returns
To be eligible for a return, your item must be unused and in the same condition in which you received it. This includes being in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
Some health and personal care items
Clothing must have all original stickers and tags attached to be eligible for a refund.
Home gyms and fitness equipment weighing over 50 lbs are non-returnable
To complete your return, we require a receipt or proof of purchase.
All return shipping is paid by the customer unless the product is defective or damaged in transit. Original shipping costs are deducted from returns if the customer changes their mind and wants to return a product.
Items returned to us due to the following reasons are subject to original shipping costs (even if free shipping when ordered , there is a actual shipping cost) AND return shipping costs. If freight is used, any storage fees incurred because of excessive delays will be the customers responsibility. These costs will be deducted from the order refund.
- Refused shipment
- Customer does not respond to freight scheduling
- Incorrect address on the order
- Incorrect email and/or telephone for contact and scheduling with carrier
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for a return request.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the address you received on your approved return request.
You will be responsible for paying for your own shipping costs for returning your item unless we made the mistake of shipping the wrong item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.